Effective date: 1 November 2026
Version 2. Supersedes the Terms of Service dated 30 April 2025.
These Terms of Service ("Terms") govern your access to and use of the LootLocker platform, products and services (the "Service"), operated by LootLocker AB, corporation registration number 559164-9289, Kaptensvägen 13B, 132 46 Saltsjö-boo, Sweden ("LootLocker", "we", "our", "us").
Please read these Terms carefully. By accessing or using the Service, you agree to be bound by them. If you do not agree, you may not access or use the Service.
1. The Agreement
1.1 These Terms incorporate, and you agree to, the following documents:
(a) the Fair Use Policy at lootlocker.com/fair-use;
(b) the Data Processing Agreement at lootlocker.com/legal/dpa (the "DPA"), which applies where LootLocker Processes personal data on your behalf in connection with the Service; and
(c) the plan you select at signup, or the order form or separate written agreement under which you purchase the Service (the "Order Terms"), if any.
Together with these Terms, those documents form the agreement between you and LootLocker (the "Agreement"). By entering into these Terms you accept the DPA. No separate signature to the DPA is required.
1.2 The Privacy Policy at lootlocker.com/privacy-policy describes how LootLocker handles personal data for which it is itself the controller. It is a notice. It is not incorporated into the Agreement and does not create contractual obligations between us.
1.3 Order of precedence. If there is a conflict between these documents, the following order applies, from highest to lowest:
- the DPA, in respect of the Processing of personal data;
- the Order Terms;
- these Terms;
- the Fair Use Policy.
1.4 Separately negotiated agreements. Where you and LootLocker have entered into a signed written agreement for the Service, that agreement governs your use of the Service in full and these Terms do not apply to you, except to the extent that agreement expressly incorporates them.
1.5 Definitions. In these Terms:
- "Customer Data" means all data that you or your players submit to, or generate through, the Service.
- "Player Data" means personal data relating to players of your games that is Processed through the Service. Player Data is a subset of Customer Data.
- "Player Content" means content submitted through the Service by your players, including user-generated content, feedback, bug reports and messages.
- "Process", "Processing", "controller", "processor" and "personal data" have the meanings given in applicable data protection law.
2. About LootLocker
LootLocker provides backend services that help game developers and publishers build, manage and operate their games. The platform includes systems for player accounts and authentication, player relationship management, progression and content, live operations, community features, commerce and player economy, and a web console for operating them.
3. Eligibility
The Service is offered to businesses and to individuals acting in a professional or business capacity. It is not offered to consumers. You must be at least 18 years old, and where you enter into the Agreement on behalf of an entity you confirm that you have authority to bind that entity. If you register as an individual, you do so in a business capacity.
4. Account registration
To use the Service you must register for an account. You agree to provide accurate and complete information and to keep it up to date. You are responsible for maintaining the security of your account, credentials and API keys, and for activity carried out under them.
5. Use of the Service
5.1 Subject to the Agreement and to payment of the applicable fees, we grant you a non-exclusive, non-transferable right to access and use the Service during the term, for the purpose of developing and operating your games.
5.2 You agree to use the Service in accordance with the Agreement and the Fair Use Policy. You must not misuse the Service, interfere with its operation, or attempt unauthorised access.
5.3 The Fair Use Policy sets out the technical limits that apply, the usage allowances of each plan, and how we enforce them.
6. Your responsibilities
(a) Lawful basis and notices. You are responsible for having a lawful basis for the personal data you send to the Service, and for giving the individuals concerned the information that applicable data protection law requires. In respect of Player Data, you act as the controller and we act as your processor under the DPA.
(b) Games directed to children. You must notify us before launch if a game or service you operate using the Service is directed to, or likely to be accessed by, children under the age of 13. You must also notify us if you know, or have reason to know, that you collect personal data from users below the age at which they can consent on their own behalf under applicable law. That age varies by country, and determining it is your responsibility. Where either applies, you are responsible for age assurance, for obtaining and recording verifiable parental consent where the law requires it, and for the information given to children and their parents. You must not use the Service for such a title until you have notified us and we have confirmed in writing that you may proceed. We may decline, require additional written terms, or require the Service to be configured in a particular way.
(c) Sensitive data. You must not submit, or configure your game to collect into the Service, special categories of personal data as defined by applicable data protection law unless we have first agreed in writing on the additional measures required. This includes data submitted through free-text fields such as player metadata, feedback, surveys and bug reports.
(d) Platform requirements. Where you distribute your game through a platform — including Steam, PlayStation, Xbox, Nintendo, Meta, Epic, Apple or Google — you are responsible for complying with that platform's requirements, including any relating to player data, entitlements, cross-commerce and age ratings.
(e) Third-party integrations. Where you use an integration we offer with a third-party service, including Discord and Twitch, you are responsible for complying with that service's own terms and for any relationship between you, that service and your players.
(f) Player Content. You are responsible for Player Content, and for operating a means of moderating it and responding to complaints about it.
(g) Account security. You are responsible for the accuracy of your account information, for the security of your credentials and API keys, and for activity carried out under them.
(h) Compliance with law. You are responsible for complying with applicable law in your use of the Service, including export control and sanctions rules, and you confirm that you are not subject to sanctions that would prohibit us from providing the Service to you.
7. Fees and payment
7.1 Plans and term. The Service is provided under the plan you select at signup or as set out in your Order Terms. A self-serve subscription runs for the billing period you select — monthly or annual — and renews automatically for successive periods of the same length until you cancel. You may cancel at any time with effect from the end of the then-current billing period, through the LootLocker console or by contacting us. Where you have Order Terms, the term stated in them applies instead.
7.2 Free plan. The Personal plan is provided free of charge. Either party may terminate it at any time on notice. The usage limits that apply to it are set out in the Fair Use Policy.
7.3 Trial. Where we offer a trial of a paid plan, we will tell you the length of the trial, whether a payment card is required, and the date of the first charge, before you start it. Unless you cancel before the trial ends, the plan continues and the first charge is made on that date.
7.4 Plan scope. Each plan makes different features and platform integrations available, and some plans have eligibility conditions. What is included in your plan is published at lootlocker.com/pricing and, for usage allowances and eligibility, in the Fair Use Policy. You must not use a feature or platform integration that your plan does not include, and you must not remain on a plan whose eligibility conditions you no longer meet.
7.5 Usage and overages. Your plan includes the usage allowances stated in your Order Terms or published at lootlocker.com/pricing. Usage above those allowances is charged at the rate stated in your Order Terms or published at lootlocker.com/pricing, and is invoiced monthly in arrears.
7.6 Price changes. We may change our prices with effect from the start of a renewal period by giving you at least thirty (30) days' written notice before the end of the then-current period, or sixty (60) days where your Order Terms provide for an annual term. If you do not accept the change you may cancel with effect from the end of that period.
7.7 Invoicing and payment. We invoice through Stripe. Unless the Order Terms say otherwise, invoices are payable within fourteen (14) days of the invoice date.
7.8 Taxes. All fees are exclusive of VAT and other taxes. Where you are a business established in the EU outside Sweden and provide a valid VAT identification number, the reverse charge applies and you are responsible for accounting for VAT in your own member state. You are responsible for keeping your VAT details accurate.
7.9 Late payment. We may charge interest on overdue amounts at the rate set by the Swedish Interest Act (räntelagen).
7.10 Suspension for non-payment. If an undisputed invoice is more than thirty (30) days overdue, we may suspend your access to the Service after giving you at least fourteen (14) days' written notice and an opportunity to pay. During any such suspension your Customer Data is preserved, and the Export Window does not begin until the Agreement terminates.
7.11 Refunds. Fees are non-refundable except where expressly stated in the Agreement.
8. Third-party services
The Service may integrate with third-party services. Your use of those services is subject to their own terms and privacy policies. We are not responsible for third-party services.
9. Intellectual property
9.1 Ours. The Service, and all content, trademarks, logos and software associated with it, are owned by LootLocker or its licensors. Nothing in the Agreement transfers any of those rights to you.
9.2 Yours. You retain ownership of Customer Data and of your game. You grant us a non-exclusive licence to host, store, transmit, display and otherwise process Customer Data to the extent necessary to provide the Service, and to comply with your instructions and with law. That licence ends when the Customer Data is deleted in accordance with clause 15.
9.3 Feedback. Where you give us suggestions or feedback about the Service, we may use them without restriction or obligation to you.
10. Data and privacy
Where LootLocker Processes personal data on your behalf in providing the Service — including Player Data — it does so as a processor, and you act as the controller. That Processing is governed by the DPA.
You are responsible for having a lawful basis for the personal data you send to the Service, and for providing the information and notices that applicable data protection law requires you to give to the individuals concerned. Clause 6 sets out those responsibilities in full.
The Privacy Policy describes how LootLocker handles personal data for which it is itself the controller, such as your account and billing information.
11. Confidentiality
11.1 "Confidential Information" means information disclosed by one party to the other that is identified as confidential or that a reasonable person would understand to be confidential from its nature or the circumstances of disclosure. Customer Data is your Confidential Information. The non-public elements of the Service are ours.
11.2 Each party will keep the other's Confidential Information confidential, use it only for the purposes of the Agreement, and disclose it only to personnel and advisers who need it and who are bound by equivalent obligations.
11.3 These obligations do not apply to information that is or becomes public through no breach of this clause, that the receiving party already held without obligation, that it develops independently, or that it lawfully receives from a third party. A party may disclose Confidential Information where required by law or a regulator, giving the other party notice where it is lawfully able to do so.
11.4 These obligations continue for three (3) years after the Agreement ends, and for as long as the information remains a trade secret in the case of trade secrets.
12. Service levels
LootLocker does not commit to any service level, uptime target, or support response time except where expressly agreed in Order Terms. Availability information published at status.lootlocker.com is provided for information only and does not create a commitment.
13. Changes to the Service
We are continually developing the Service and may add, modify or remove features. Where we make a change that materially reduces the core functionality of the Service on your plan, we will give you at least thirty (30) days' notice, and you may terminate the Agreement on notice before the change takes effect.
We may make changes without notice where they are required for security, stability or legal compliance.
14. Suspension
We may suspend your access to the Service where clause 7.10 applies, where the Fair Use Policy provides for it, where required by law, or where continued use presents a security risk or a risk of material harm to the Service or to other customers. We will tell you why as soon as we reasonably can, and we will restore access once the cause is resolved.
Suspension does not delete Customer Data, and the Export Window does not begin until the Agreement terminates.
15. Termination, export and deletion
15.1 You may terminate the Agreement at any time in accordance with clause 7.1.
15.2 Either party may terminate the Agreement on written notice if the other commits a material breach and does not remedy it within thirty (30) days of being asked to, or becomes insolvent.
15.3 Export Window. For thirty (30) days after the Agreement terminates or expires (the "Export Window"), LootLocker will keep your Customer Data available for export and provide reasonable means to export it through the Service or its APIs. LootLocker may require payment of undisputed outstanding fees before providing export access.
15.4 Deletion. After the Export Window closes, LootLocker will delete Customer Data in accordance with the DPA. Copies contained in routine encrypted backups are deleted in the ordinary course of LootLocker's backup rotation and remain subject to the DPA until deleted.
15.5 Suspension. Where access is suspended rather than terminated, Customer Data is preserved and the Export Window does not begin until the Agreement terminates.
16. Indemnities
16.1 Your indemnity. You will defend us against any third-party claim arising from (i) your game or your use of the Service, (ii) Player Content, (iii) your breach of clause 6, or (iv) a claim by a player or a platform relating to your game, and will pay the damages, costs and legal fees finally awarded or agreed in settlement.
16.2 Our indemnity. We will defend you against any third-party claim that the Service, used in accordance with the Agreement, infringes that party's intellectual property rights, and will pay the damages, costs and legal fees finally awarded or agreed in settlement. If such a claim is made or in our reasonable opinion is likely, we may procure the right for you to continue using the Service, modify it so that it is non-infringing, or terminate the Agreement and refund any prepaid fees for the unused period. This indemnity does not apply to a claim arising from your content, your game, modifications you make, or use of the Service in combination with anything not supplied by us.
16.3 Conditions. The indemnified party must notify the other promptly, give it control of the defence and settlement, and provide reasonable cooperation at the indemnifying party's cost. No settlement that imposes an obligation on the indemnified party may be made without its consent.
17. Disclaimers and limitation of liability
17.1 Warranties. We will provide the Service with reasonable skill and care. Except as expressly stated in the Agreement, the Service is provided "as is" and we give no other warranties, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.
17.2 Excluded losses. Neither party is liable for indirect or consequential loss, or for loss of profits, revenue, anticipated savings or goodwill, however arising.
17.3 Essential basis. You acknowledge that the disclaimers, exclusions and limitations of liability in the Agreement form an essential basis of the bargain between us, and that absent them the economic terms of the Agreement would be substantially different.
17.4 Cap. Each party's total aggregate liability arising out of or in connection with the Agreement is limited to the greater of (a) the total fees paid or payable by you under the Agreement in the twelve (12) months immediately preceding the event giving rise to the claim, and (b) EUR 1,000.
17.5 What the cap and exclusions do not cover. Nothing in the Agreement limits or excludes: (a) either party's liability for death or personal injury caused by gross negligence; (b) either party's liability for fraud or fraudulent misrepresentation; (c) your obligation to pay fees; (d) your indemnity obligations under clause 16.1; (e) either party's breach of clause 11; or (f) any liability that cannot be limited or excluded under applicable law.
17.6 Our indemnity is capped. For the avoidance of doubt, our liability under clause 16.2 is subject to the cap in clause 17.4.
17.7 Time limit. Neither party may bring a claim under the Agreement more than twelve (12) months after it became aware, or should reasonably have become aware, of the facts giving rise to it.
18. Governing law and disputes
These Terms are governed by the laws of Sweden, without regard to its conflict of law rules. The courts of Sweden have exclusive jurisdiction, and the District Court of Stockholm (Stockholms tingsrätt) is the court of first instance.
19. Changes to these Terms
We may update these Terms. Where a change materially affects your rights or obligations, we will give you at least thirty (30) days' notice by email to your account's registered address or through the Service, and the change takes effect at the start of your next billing period after that notice. If you do not accept it, you may cancel with effect from that date. Other changes take effect when published.
20. General
20.1 Entire agreement. The Agreement is the entire agreement between the parties on its subject matter and replaces all prior discussions and representations, other than for fraud.
20.2 Assignment. Neither party may assign the Agreement without the other's consent, except that either party may assign it in full to an affiliate or in connection with a merger or a sale of substantially all of its assets, on notice.
20.3 Notices. Notices to you are given by email to your account's registered address. Notices to us are given to hello@lootlocker.com, and legal notices to legal@lootlocker.com.
20.4 Severability and waiver. If a provision is held unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver of it.
20.5 Force majeure. Neither party is liable for a failure to perform caused by an event beyond its reasonable control, other than an obligation to pay.
20.6 No partnership. Nothing in the Agreement creates a partnership, joint venture or agency between the parties.
20.7 Survival. Clauses 9, 11, 15, 16, 17, 18 and 20 survive termination.
21. Contact
LootLocker AB Kaptensvägen 13B, 132 46 Saltsjö-boo, Sweden hello@lootlocker.com